What about your ISO 9001:2015 conformance?

Is your organization operating according to ISO 9001:2015 KM principles?

You can easily check whether the requirements for identifying and harvesting organizational knowledge within ISO 9001:2015 are met:

1. Are you capable to determine the knowledge that you need to operate your processes?

2. Do you have process specifications allowing communities of practice in your company to learn?

3. Are the learning processes coupled to the business operation allowing for change?

It helps

– to scan work instructions with respect to problem handling that cannot be resolved within the existing business processing environment

– to go beyond wording: Most of the knowledge cannot be written down in a straightforward way – observation and operation mentoring can be beneficial with experienced persons transferring undocumented organizational knowledge to others

– rephrase the semantic value of your databases: Are lessons learnt having been experienced with a product or service documented based on ontologies or meta-data representations?

It is never too late to start rethinking your operation in terms of knowledge management.

Posted in Allgemein, Change Management, Wirtschaft | Tagged , , | Leave a comment

ICKM 2016 Program

See you in Vienna.


Posted in Allgemein | Leave a comment

Measuring the frequency and output of intransigent commenters in social networks


Posted in Community, Intelligence | Tagged | Leave a comment

New ways of working?

2 days of reflection and action.

Goto smart-work.at September 29 & 30, 2016, Graz

Posted in Allgemein | Tagged , | Leave a comment

Inner Outer Spaces

Inner Outer Spaces

When challenging organizations and societal systems reflective design is a crucial stakeholder activity. Thereby, it is not only the design of our work and living systems – it is the way, how we experience various dimensions of designs and explicitly can address them when shaping our work and living relationships and systems. The design space is more than a physical construct when understood a dedicated dimension of design. In this way, it allows for cognitive and socio-emotional agitation. It enriches (re-)construction and co-evolution of systems, if not establishing itself as constituent element.

Once individuals perceive space intentionally, it becomes tangible and thus, needs to be considered as an active design element, underpinning co-evolvement. Conveying openness and creating collective novelties requires experiencing and populating space at the same time. This COS issue is dedicated to encompassing space and its capacity building capabilities, both from an inner (i.e. individual) and outer (i.e. co-evolving) perspective. We are particularly interested in fundamental processes to explore spaces and in engaging interactions in shared spaces.

6.1.Inner Outer Spaces_12Mai2016

Contributions to the resulting variety of topics are welcome, among them
• Space? What for? Gracefulness or craziness?
• Vita activa and flow in space
• Architecting space
• Stimulating space and vitality
• Creating and designing space
• The here and now, and space
• Role understanding in relationship spaces
• Acting in space, commitment, and responsibility
• Distance, taking space, giving space
• Space entitling for individual and collective growth
• Emergence and co-evolving space
• New relations and growth of space
• BBB – Space Beneath, Between, and Beyond
• Space between stimulus and response
• Addicted to space as designer
• Federation of systems as SoS (System-of-Systems) space

We invite you to design a paper, and create space for something new.

Target group authors

We are looking for contributors who recognize the potential of space as dimensional enrichment when challenging organizations and society, and like to approach this construct and its inner/outer duality from a theoretical, discipline-specific, or practical perspective. More specifically, we ask for studies transforming insights from inner to outer spaces and vice versa, either stemming from a managing, consulting, or scientific practice and discipline background. We assume innovation management, fields of social intervention, work design, learning sciences, organizational development, and system engineering providing informed grounds for the studies to be submitted.

Target group readers

Persons involved in dynamic capacity building, innovation management, organizational learning and development, are addressed by the contributions. The topic is fundamental to a variety of system development approaches and schools of thought. All readers interested in fundamental enrichment of action and design spaces will find interfaces to their conception/acting as reflective hybrid, and starting points for deeper thought and analysis.

Posted in Allgemein | Tagged | Leave a comment

ICKM 2015 in Osaka ready to start

Dear KM fellows,

please consider participating in this cross-cultural event – for the program see


November 4-6 Osaka!

Posted in Allgemein | Leave a comment

Intelligence and security

A conceptual approach by the School of Technology, Germany, with 4 pillars of handling information in an organization for the purpose of Energy and Security Efficiency – see Smart Enterprise Model

Posted in Allgemein, Economy, Governance, Intelligence, Wirtschaft | Tagged , , | Leave a comment

Can facebook test intelligence …

for machines?


Posted in Economy | Tagged | Leave a comment


– a short introduction? See http://www.theguardian.com/books/2014/oct/16/knowledge-very-short-introduction-review-jennifer-nagel !

Posted in Allgemein | Leave a comment

Learning 4.0 ?

IBM – see http://theinstitute.ieee.org/opinions/question/would-you-take-a-pay-cut-to-learn-new-skills – aims for skilled workforce.

Posted in Allgemein | Leave a comment